Terms and Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you and Anna Moore trading as Experi ("we," "us," or "our"), concerning your access to and use of the Experi website (experi.co.uk) and invoice management service (the "Service").

By accessing or using the Service, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

2. Who We Are

Trading name: Experi

Legal entity: Anna Moore (sole trader)

Registered in: United Kingdom

Business address: 6 Farm Lane, Send, Surrey, GU23 7AT

Contact: hello@experi.co.uk

3. Description of Service

Experi is an invoice creation and management tool designed to help freelancers and small businesses create, send, and track invoices.

The Service provides tools to create invoices, manage clients, and send payment requests. You remain solely responsible for the accuracy, legality, and tax compliance of all invoices and business records.

By using this Service, you acknowledge and accept these Terms and Conditions in full. Your continued use of the platform constitutes your ongoing agreement to be bound by these Terms.

3A. Calculations and Tax Features

3A.1 Calculation Features

The Service may include various calculation features, including but not limited to:

• VAT calculations (standard, reduced, zero rate, exempt)
• CIS (Construction Industry Scheme) deduction calculations
• Late payment interest and compensation calculations
• Reverse charge VAT calculations
• Invoice totals, subtotals, and discounts
• Mixed VAT rate breakdowns
• Any other mathematical or financial calculations

3A.2 No Guarantee of Accuracy

3A.3 Your Responsibility to Review

You agree that you will:

• Preview all invoices before sending them to clients
• Manually verify all calculations against your own records or professional advice
• Not rely solely on Experi calculations for tax returns, HMRC submissions, or government filings
• Consult a qualified accountant or tax advisor before submitting any tax returns or official documents
• Independently verify that CIS deductions, VAT amounts, and late payment calculations are correct for your specific circumstances
• Check that rates and thresholds used by the Service are current and applicable

3A.4 Limitation of Liability for Calculations

3A.5 Professional Advice

We strongly recommend that you:

• Engage a qualified accountant to review your invoices and tax calculations
• Consult HMRC guidance directly for tax-related matters
• Seek professional legal advice for contractual matters
• Keep your own independent records of all calculations
• Do not use Experi as your sole source of tax or financial information

Experi is a tool to assist with invoice creation, not a replacement for professional accounting, tax, or legal services.

4. User Accounts

4.1 Account Creation

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Be responsible for all activity under your account
• Notify us immediately of any unauthorized access

4.2 Account Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use this Service.

4.3 Email Verification (Required)

You must verify your email address before you can send invoices or use email features. Email verification is mandatory for:

• Sending invoices via email
• Using automated email features
• Enabling invoice reminders

Failure to verify your email will result in restricted access to email-based features. We reserve the right to suspend or terminate accounts that attempt to bypass email verification requirements.

5. Subscription Plans and Payment

5.1 Free Plan

The Free plan allows you to create up to 10 invoices per month and manage up to 5 clients. This is provided at no cost and may be modified or discontinued at any time with reasonable notice.

5.2 Pro Plan

The Pro plan provides unlimited invoices and additional features for £9/month (or as displayed at time of purchase). Payment is processed via Stripe.

5.3 Billing

• Subscriptions are billed monthly in advance
• You authorize us to charge your payment method automatically
• Prices are subject to change with 30 days' notice
• Failed payments may result in service suspension

5.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial months.

6. Acceptable Use

You agree NOT to:

• Use the Service for any illegal purpose
• Create fraudulent or misleading invoices
• Impersonate any person or entity
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Spam or harass other users
• Scrape or collect data without permission
• Use the Service to facilitate money laundering or fraud
• Violate any applicable laws or regulations

7. User Responsibilities

We provide tools, but you remain responsible for how you use them and the business decisions you make. You must use the preview functionality to review all invoices and verify that all amounts, calculations, and details are correct before sending them to clients or using the information for any official purpose.

7.1 Client Email Consent

You acknowledge that sending invoices without proper consent may violate data protection laws and could result in legal action against you. You agree to indemnify us against any claims arising from your failure to obtain proper consent.

7.2 Rate Limits and Abuse Prevention

To protect our sending reputation and prevent abuse, we enforce the following limits:

• Hourly limit: 10 emails per hour
• Daily limit: 50 emails per day
• Additional restrictions for new or unverified accounts

We reserve the right to suspend accounts that show signs of abuse, bulk sending, or spam activity. If you need higher limits, contact us to discuss your needs.

8. Intellectual Property

8.1 Our IP

The Service, including all software, designs, text, graphics, and trademarks, is owned by Anna Moore and protected by UK and international intellectual property laws.

8.2 Your Content

You retain ownership of all invoices, client data, and content you create. By using the Service, you grant us a limited license to host, store, and process your content solely for the purpose of providing the Service to you.

9. Termination

9.1 By You

You may terminate your account at any time by contacting us or using the account settings.

9.2 By Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• Your use poses a security risk
• You engage in fraudulent activity
• Required by law

9.3 Effect of Termination

Upon termination, your right to use the Service ceases. We will retain your data for 30 days, after which it may be permanently deleted. You should export your data before termination.

10. Disclaimers

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Defects will be corrected
• The Service is free from viruses or harmful components
• Results obtained will be accurate or reliable
• Your invoices will comply with any specific laws or regulations
• Any calculations (including VAT, CIS, late payment interest, or any other calculation) are accurate or correct
• Tax rates, formulas, or thresholds used are current or applicable to your situation
• Information provided by the Service is suitable for use in government filings or tax returns

11. Limitation of Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.

Some jurisdictions do not allow certain limitations of liability. In such cases, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless Anna Moore, and our employees, contractors, and agents, from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your invoices or business practices
• Your violation of any laws or regulations
• Any dispute with your clients

13. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the new Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Us

If you have questions about these Terms, please contact us:

Email: hello@experi.co.uk

Trading name: Experi

Legal entity: Anna Moore (sole trader)

Registered business address: 6 Farm Lane, Send, Surrey, GU23 7AT, United Kingdom