Backup and Data Recovery

Your data is automatically backed up and protected.

Automatic Backups

We backup your data:

• Frequency: Every 24 hours
• Retention: 30 days of backups
• Storage: Secure, encrypted storage
• Location: Multiple data centers

What's Backed Up

All your business data:

• Clients and contacts
• Invoices and quotes
• Time tracking
• Projects
• Service agreements
• Settings and preferences

Exporting Your Data

Create your own backup:

1. Go to Settings > Data Export
2. Click Export All Data
3. Receive email when ready
4. Download ZIP file

Export Format

Data exported as:

• JSON format
• CSV files
• PDF documents
• Human-readable

Recovery Scenarios

Accidentally Deleted

Contact support within 30 days to restore:

• Deleted invoices
• Deleted clients
• Deleted projects

Account Issues

If locked out, we can:

• Verify your identity
• Reset password
• Restore access
• Recover data

Data Corruption

In rare cases of corruption:

• We restore from backups
• Minimal data loss (max 24 hours)
• Automatic notification

Best Practices

1. Export regularly: Monthly backups
2. Store securely: Keep exports safe
3. Test recovery: Verify exports work
4. Multiple locations: Don't rely only on cloud

Contact for Recovery

Email support@experi.co.uk with:

• Account email
• What was lost
• When it was lost
• Any relevant details