Can I cancel my trial or subscription?

End a free trial

Open Settings → Account & Billing and choose End free trial now. The workspace moves to Free immediately and no charge is made.

Cancel paid Pro

Open Settings → Account & Billing, choose Manage subscription, and cancel in Stripe's billing portal. Pro remains available until the end of the paid billing period, after which the workspace moves to Free.

Existing records remain accessible, but creating new records and using Pro-only workflows is subject to Free limits. Automated workflows such as recurring invoices and automatic chasing stop when Pro access ends.

Cancelling does not delete the account. If you want to delete the account and its data, use the separate account-deletion control in Settings. Contact hello@experi.co.uk if the billing portal does not show the expected subscription.